Once you have successfully checked out on the portal, you cannot edit your order any further. Any changes should be made in writing by emailing info@kahrs.com . Please include your PO number or reference and the name of the product ordered so we can easily identify your order. For urgent orders, please call us at 1-800-800-5247 and we can ensure your order is placed on hold while we make the changes for you.

If you get an error message, you can call your Account Manager or our Customer Service team for guidance on the next steps. Customer Service can be reached at 1-800-800-5247.

If you haven’t completed checkout, you can remove items from your cart at any time. If you’ve already checked out and received an order confirmation, you’ll need to cancel your order by emailing info@kahrs.com . Please include your PO number or reference and the product name so we can identify your order. For urgent cancellations, call 1-800-800-5247 and we’ll place your order on hold while we make the changes for you.

Please call our customer service team at 1-800-800-5247; they will be happy to assist.

You can enter shipping instructions in the ‘Shipping Advice’ field at checkout – here you can tell us things like ‘no deliveries after 4pm’ or ‘please call this number one hour before arrival’.

Yes, absolutely – just select the shipping date using the calendar tool at checkout.